PTL Studios Privacy Policy Effective date: 22 June 2026 1. Introduction PTL Studios (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 2020 (New Zealand). This policy applies to all personal information we collect from clients, tenants, visitors, prospective clients, suppliers, and other individuals who interact with our serviced office business. By using our services, visiting our premises, or providing us with your personal information, you acknowledge that you have read and understood this policy. 2. Who We Are PTL Studios operates serviced office spaces, co-working facilities, and related services. As the agency collecting your personal information, we are responsible for ensuring it is handled in accordance with applicable privacy laws. If you have any questions about this policy or how we handle your information, please contact us at the details provided in Section 12. 3. What Information We Collect We may collect the following types of personal information: 3.1 Information you provide to us • Full name, job title, and employer or business name • Contact details including email address, phone number, and postal address • Billing and payment information • Identification documents for access security purposes • Emergency contact details • Information provided in enquiry forms, applications, or correspondence 3.2 Information we collect automatically • CCTV footage and access logs from building entry and common areas • Building access card or fob usage records • Wi-Fi and network usage data (where applicable) • Visitor sign-in records 3.3 Information from third parties • Information from referees or references provided during a tenancy application • Credit or background check results (with your consent) • Information from publicly available sources 4. How We Use Your Information We collect and use personal information only for lawful purposes that are directly related to our business operations, including: • Processing tenancy applications and managing your licence or service agreement • Providing access to our premises and facilities • Communicating with you about your tenancy, invoicing, and service updates • Processing payments and managing accounts • Maintaining the security of our premises and the safety of occupants • Complying with legal or regulatory obligations • Responding to enquiries, complaints, or requests • Improving our services and facilities • Sending relevant marketing communications (where you have consented or it is reasonably expected) 5. Disclosure of Your Information We do not sell, rent, or trade your personal information. We may disclose your information to: • Service providers who assist in operating our business (e.g., IT providers, accounting firms, cleaning contractors), who are required to handle your information securely and only for the purposes we specify • Building management, maintenance contractors, or emergency services where necessary for safety • Credit or identity verification agencies (with your consent) • Government agencies, law enforcement, or regulatory bodies where required by law • Professional advisors such as lawyers and accountants, subject to confidentiality obligations We will take reasonable steps to ensure that any third parties receiving your personal information are subject to appropriate privacy and security obligations. 6. Overseas Disclosure We may use software or services hosted overseas (such as cloud-based platforms) that may store or process your personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure the overseas recipient is subject to comparable privacy protections, in accordance with Information Privacy Principle 12 of the Privacy Act 2020. 7. Storage and Security We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. These steps include secure access controls, password-protected systems, encrypted file storage, restricted physical access, and regular security reviews. While we take these precautions, no data transmission or storage system is completely secure. If you have reason to believe your personal information has been compromised, please contact us immediately. 8. Retention of Personal Information We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. For example, financial records and tenancy agreements may be retained for up to seven years for accounting and legal compliance purposes. CCTV footage is typically retained for a shorter period unless it is required in connection with an incident. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it. 9. Your Rights Under the Privacy Act 2020, you have the right to: • Request access to personal information we hold about you • Request correction of any personal information that is inaccurate, out of date, or incomplete • Ask us to delete personal information we no longer have a lawful basis to hold (subject to any legal retention requirements) • Withdraw consent to marketing communications at any time • Complain to us if you believe we have breached the Privacy Act 2020 To exercise any of these rights, please contact our Privacy Officer using the details in Section 12. We will respond to access and correction requests within 20 working days, in accordance with the Privacy Act 2020. 10. Privacy Complaints If you believe we have breached your privacy or mishandled your personal information, please contact us in the first instance so we can try to resolve your concern. We will acknowledge your complaint promptly and aim to respond within 20 working days. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909. 11. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy. 12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer: PTL Studios Attn: Privacy Officer [Address] [City, Postcode] New Zealand Email: [privacy@ptlstudios.co.nz] Phone: [Your phone number] This document is a general template and should be reviewed by a qualified legal professional before use. It does not constitute legal advice.